Designation: Our Team

Gail Robinson is a Customer Service Specialist and has a background of over 15 years in that field. She is described as a detail-oriented person who is very organized. With that organization she supported an education department in dealing with logistics and has helped a training team in providing great customer service with her patience and kindness.

She always has a positive attitude and will take the extra steps to help those in need. In her downtime, she enjoys posting pictures and writing Yelp reviews and enjoys attending live music performances.

James Steele brings over a decade of experience as a communicator and educator. Currently, he teaches at Northern Virginia Community College where he educates students in introductory communication courses. Previously, he served as full-time faculty with the Communication Department at George Mason University. Working with the Center for International Student Access, he developed an adapted public speaking curriculum for undergraduate international students seeking to improve their English language proficiency skills. He would serve as the liaison to and primary communication instructor for the INTO Mason program for six years. He holds a Master of Arts in Communication from George Mason University. While pursuing his graduate studies, he completed a thesis which was based on examining the processing of breast cancer messages based on different source perceptions. He has presented papers and professional posters at the conventions for the Interdisciplinary Network for Group Research, the DC Health Communication Conference, the Eastern Communication Association, and the National Communication Association. He served as the Social Media Manager for the DC Health Communication Conference for three years. He continues to use his experience and skills in communication as the Assistant Director of Communications for Federal Career Connection, Inc.

Bibi Hamid is an IT Professional Leader with more than fifteen years building and operating IT service organizations at Financial Companies, Higher Education, and Non-Profit Organizations. Manage outsourced vendor services including North American Help Desk and Global Deskside Support team of outsourced resources. Bibi is a Service Executive with proven ability to initiate process and technological improvements with demonstrated success in fast-paced settings.

bring extensive IT experience facilitating client-focused, service-oriented environments vital to maximizing customer satisfaction and retention while implementing business improvement strategies. Effectively use technology to increase productivity and streamline processes to increase visibility and share information while keeping costs down. Skilled at building and managing cross-functional and diverse teams, communicating effectively with internal and external Customers and all levels of Management. I have managed system migrations, integrations as well as large-scale relocations with extensive experience managing support staff, vendors and multiple projects.

NSTSISSI, CNSSI Certificates. In addition, technical professional Certificates from EC Council Cyber Security Programs, CEH, ECSA, CFI and LPT. From Columbia Business School, I have obtained certificates in Professional Leadership, Driving Strategic Impact and Strategic Intuition. As a volunteer, I continued to use my Leadership and IT Operational skills at Federal Career Connection to continue growth and success helping others.