Lora recently joined Medallia as a Principal, Customer Experience Advisor for the Public Sector practice, providing thought leadership and strategies in operationalizing customer experience programs.
Lora’s career in Public Service expands across both Federal and State Government, including four Presidential Administrations. She has served in various mission-critical roles at four Federal Agencies (GSA, DHS, Dept. of Education, and DOJ).
She is a government expert with lots of experience in public administration, workforce transformation, federal HR recruitment, and leadership development. With colleagues at OPM, OMB, and GSA, she’s supported different working groups in the Federal Government over the years: Making Government Cool Again, Hiring Reform Initiatives, IT Modernization and Category Management, and Cap Goal 4 Customer Experience.
(2019-2020), the Presidential Management Fellows Program (2006-2008), and has served with Federal Career Connection, Conversations about Leading, and Young Government Leaders. She obtained a Masters of Public Administration from Robert F. Wagner School of New York University, focusing in Public and Non-Profit Management, and she attended Roanoke College, earning a Bachelors in Political Science and International Relations.