Bibi Hamid is an IT Professional Leader with more than fifteen years building and operating IT service organizations at Financial Companies, Higher Education, and Non-Profit Organizations. Manage outsourced vendor services including North American Help Desk and Global Deskside Support team of outsourced resources. Bibi is a Service Executive with proven ability to initiate process and technological improvements with demonstrated success in fast-paced settings.
I bring extensive IT experience facilitating client-focused, service-oriented environments vital to maximizing customer satisfaction and retention while implementing business improvement strategies. Effectively use technology to increase productivity and streamline processes to increase visibility and share information while keeping costs down. Skilled at building and managing cross-functional and diverse teams, communicating effectively with internal and external Customers and all levels of Management. I have managed system migrations, integrations as well as large-scale relocations with extensive experience managing support staff, vendors and multiple projects.
Bibi holds a Master’s in Information Assurance from Capitol Technology University in Maryland including NSTSISSI, CNSSI Certificates. In addition, technical professional Certificates from EC Council Cyber Security Programs, CEH, ECSA, CFI and LPT. From Columbia Business School, I have obtained certificates in Professional Leadership, Driving Strategic Impact and Strategic Intuition. As a volunteer, I continued to use my Leadership and IT Operational skills at Federal Career Connection to continue growth and success helping others.